BPO

BPO operate as customer support services. Such services involve responding to telephone calls and emails on round the clock basis. The BPO employee has to reply to queries, allay concerns regarding a product or service, and receive orders for the same. The employee may have to verify accounts, make reservations or verify reservation status.

Technical Support service BPO help their customers with computer hardware and software installation, their usage, and trouble shooting for any possible problems. These services are offered 24x7 and 365 days too.

Telemarketing service centers are BPO that target potential customers of products and services. They call potential customers and try to sell and promote their product like any sales person. Promotion of credit and debit cards are often done by BPO

IT Help Desks help corporate employees with operational problems, productivity tools, connectivity and product usage.